Scindia rebuffs hooligans for unpalatable behaviour

Union Civil Aviation Minister Jyotiraditya Scindia said on Monday that unruly passenger behaviour is unacceptable and ‘will be dealt with strongly’ in line with existing legal provisions. Scindia said the Directorate General of Civil Aviation (DGCA) will issue an SOP (Standard Operating Procedure) to ensure ‘better communication and facilitation of passengers to minimise discomfort in view of flight cancellations and delays due to adverse weather.’

Besides, Delhi airport operator DIAL has been directed to expedite the operationalisation of the CAT III-enabled fourth runway. “It is my earnest request to all travellers to bear with us during this difficult period. All stakeholders are trying their best to minimise passenger inconvenience. Incidents of unruly behaviour amidst this are unacceptable and will be dealt with strongly in line with the existing legal provisions,” Scindia said.

Meanwhile, the DGCA on Tuesday asked airlines to publish accurate real-time information regarding flight delays and appropriately sensitise staff at airports to suitably communicate with passengers amid fog-related disruptions at airports.

The DGCA has invoked the Civil Aviation Requirement (CAR) Section-3, Series M Part IV, titled “Facilities to be provided to passengers by airlines due to denied boarding, cancellation of flights and delays in flights.” Against the backdrop of a significant number of flights getting delayed and cancelled and passengers facing tough times, the DGCA has come out with a set of Standard Operating Procedures (SOPs).

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