Union Minister Jitendra Singh on Wednesday said over 26 lakh public grievances are filed each year, and the government must treat them as opportunities to identify flaws in policies and administrative rules.
Addressing an event, the Union minister of state for personnel called for a fundamental shift in the way public grievances are handled and emphasised that their redressal must go beyond disposal to ensure citizens’ satisfaction.
“Grievance redressal ought to be a tool for systemic reform and ease of living,” he said.
Addressing the National Workshop on ‘Effective Redressal of Public Grievances, NextGen CPGRAMS and Progress Review’, he said the government must treat grievances as opportunities to identify flaws in policies and administrative rules.
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) allows citizens to raise grievances online.